TC CARL Data Protection Information

Topcart GmbH (below also referred to as “we”) respects your privacy and personal sphere. Therefore, we take protecting your personal data, such as name, date of birth, postal address, e-mail address, telephone number, etc. very seriously.

This Data Protection Information regulates the collection, processing and usage of your personal data, if and to the extent they become relevant when you use the software TC CARL and the associated program module TC Finder (both below referred to as the software). In handling this data, we proceed in strict compliance with the relevant legal data protection provisions as well as according to the following principles.

The following data protection information gives you an overview of how your data is collected, processed and utilised.

I. What Data Of Yours Do We Collect?

1. When you use the software

In principle, the software gathers all device-relevant data a device provides within the network in the form of SNMP data, in particular:

  • Device manufacturer
  • Model designation
  • Firmware
  • Host
  • IP address
  • MAC address
  • Location (if entered)
  • Serial number
  • Levels of toner and usable materials (in principle all available component data of a device)
  • Paper input trays: load level, capacity, selected paper format
  • Counter readings (pages/copies/fax/scan)

However, this list is not conclusive.

We want to emphasize especially: No document content is collected, processed or used.

2. Personal Data:

To the extent it is necessary to establish, perform or terminate the contractual or contract-like customer relationship, we also collect personal data, i.e. data that identifies you or by which you are identifiable as a natural person, in particular name, sex, date of birth, postal address, contact details (e-mail, telephone numbers), shopping basket, ordering and delivery data, payment details and further personal data.

Beyond these, we will only collect, process and utilise any personal data if you agree beforehand. Your personal data will also only be used for the purpose and to the extent given in the agreement. For example, we will only inform you about our products and services if permission is given in the agreement.
No unauthorised third parties will have access to your personal data. Especially, we will not sell them or exploit them in any other way. Only if required by order from administrative or legal authorities and in case of mandatory notification duties we will process these personal data, in particular provide them to government authorities.

II. How Safe Are Your Personal Data?

We have taken extensive technical and organisational measures to protect your personal data against loss, alteration, theft or access by unauthorised third parties. In particular, communication of the software with our own servers, which are located exclusively in Germany, happens via SSL encryption and certificate authentification at both ends.

III. What Are Your Rights?

1. Access to the contents of your agreement

You can always access the contents of your agreement under, if you log in there with your password and e-mail address.

2. Revocation of agreement

You can always revoke your agreement with effect for the future.

You can do so on by means of the double opt-out procedure;

or by mail to:


or to the following address:

Postal address: Topcart GmbH, Auftragsabwicklung, Gustav-Stresemann-Ring 12-16, D-65189 Wiesbaden

After we have received your revocation of agreement, we will delete your personal data, unless they are necessary to establish, perform or terminate the contractual or contract-like customer relationship or this would be in violation of mandatory retention obligations.

3. Information

Upon your request, Topcart will readily inform you about the data stored about you, also concerning the origin of such data, the recipient or categories of recipients data is passed on to and the purpose for which it is stored. If you wish to get this kind of information, please refer to the following address:



Postal address: Topcart GmbH, Herr Hör – Datenschutzbeauftragter, Gustav-Stresemann­ Ring 12-16, D-65189 Wiesbaden

Additionally, you have the right to have incorrect data corrected, or have personal data deactivated or deleted, unless this would be in violation of mandatory retention obligations. In this case please also refer to the above adress.

IV. For How Long Do We Keep Your Personal Data?

We keep your personal data only as long as required for the purposes you have agreed to in our General Terms and Conditions and in this Data Protection Regulation, or as required by applicable laws. Once these circumstances no longer apply, the data is deleted.

Version: 05.02.2016